Frequently Asked Questions
Orders
Please email us at support@masedge.com with the word “Cancel Order” in the subject line. Please note that we cannot guarantee order cancellation as we ship very quickly – but we’ll do our best.
You can return any unopened product within 30 days of delivery. Email support@masedge.com with your order number and we’ll reply with the return address. You pay the return shipping, and once the unopened product reaches us we refund the product price to your original payment method. The original shipping charge isn’t refunded, and opened products can’t be returned. The full policy is on our returns page.
Yes, just login to your account here and you’ll be taken to the subscriptions page where you can modify your preferences.
Once we’ve processed your order, we are unable to make any changes or edits to orders once they have been shipped – this includes the shipping address. Please review your information before completing your order.
Shipping & Delivery
Most US orders arrive within 3 to 5 business days, but can take up to 7 business days.
Orders to Canada and the UK usually arrive in 10 to 14 days. Orders to other countries generally arrive within 14 to 21 days. Customs clearance may add a few extra days to this as well.
Yes, you will receive a tracking number via email.
Unfortunately, we can’t ship to some countries because they’re very strict on what supplements they will and won’t allow to cross their borders, and too many customers were losing their orders.
Some orders get marked as delivered by our fulfillment house when they’re actually a day or two away.
If your order hasn’t arrived within two business days of being marked as delivered, contact us and we’ll help you out.