How Can We Help?
If you have any questions regarding us or our products please do reach out! Our team is available Monday through Friday and are happy to help!
Email is the best way to contact us, especially if you have questions about your order, delivery, etc. This allows us to research all the info we need so we have all your details before providing you with a response.
Simply email support@masedge.com or use the email form below.
faq
Orders
Please email us at support@masedge.com with the word “Cancel Order” in the subject line. Please note that we cannot guarantee order cancellation as we ship very quickly – but we’ll do our best.
At this time, we are unable to make any changes or edits to orders once they have been shipped – this includes the shipping address. Please review your information before completing your order.
Many companies offer a money-back guarantee because they know the majority of dissatisfied customers aren’t going to go through the hassle of actually returning the product to get their money back.
We don’t play these games because we don’t have to, the quality of our products makes it unnecessary.
If you order any of our supplements for the first time and don’t like it, you can keep it. Just notify us and we’ll give you a full refund. No complicated forms and no return necessary.
To protect ourselves from fraud, the It’s-On-Us guarantee is only valid for first-time purchases of a product, and redeemable up to 365 days after purchase. If you bought more than one supplement and weren’t happy with your purchase, in some instances, we may ask that you send the products back to us for a refund. Don’t worry though, you’ll never have to pay for return shipping.
Yes, just login to your account here and you’ll be taken to the subscriptions page where you can modify your preferences.
Shipping & Delivery
Most US orders arrive within 3 to 5 business days, but can take up to 7 business days.
Orders to Canada and the UK usually arrive in 10 to 14 days. Orders to other countries generally arrive within 14 to 21 days. Customs clearance may add a few extra days to this as well.
Yes, you will receive a tracking number via email.
Some orders get marked as delivered by our fulfillment house when they’re actually a day or two away.
If your order hasn’t arrived within two business days of being marked as delivered, contact us and we’ll help you out.
Unfortunately, we can’t ship to some countries because they’re very strict on what supplements they will and won’t allow to cross their borders, and too many customers were losing their orders.